Itaú Unibanco Operations Manager Interview Guide

- **DMAIC (Six Sigma)**: Define problem → Measure current state → Analyze root causes → Improve with solutions → Control to sustain gains - **Lean Principles**: Identify value → Map value stream → Create flow → Establish pull → Pursue perfection — for eliminating waste systematically - **Theory of Constraints**: Identify the bottleneck → Exploit it → Subordinate everything else → Elevate the constraint → Repeat - **PDCA (Deming Cycle)**: Plan → Do → Check → Act for continuous improvement iterations - **5S Methodology**: Sort → Set in Order → Shine → Standardize → Sustain for workplace organization and efficiency - **Hoshin Kanri**: Strategy deployment framework aligning operational goals with organizational strategy through cascading objectives

- Not quantifying impact of process improvements with specific metrics and cost savings - Focusing only on efficiency without addressing quality, safety, or employee well-being - Weak examples of managing through operational crises or unexpected challenges - Failing to demonstrate cross-functional collaboration and stakeholder management - Not showing continuous improvement mindset and data-driven decision making

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